These FAQs are sourced from our Terms of Service, Privacy Policy, and Seller documentation — they reflect current platform policy.
For account-specific issues, raise a support ticket at [email protected].
General
Buymeabook is an online multi-seller book marketplace where individual sellers and book lovers can buy and sell new, used, and collectible books. We connect readers with transformative literature — from bestsellers to hidden gems.
Our Terms of Service apply to all users — customers, sellers, writers, and visitors. To register as a seller, you must be at least 18 years of age.
All prices listed are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to modify prices at any time without prior notice.
You may not create a link to this website from another website or document without Buymeabook's prior written consent. Please email us at [email protected] for partnership queries.
Your use of this website and any dispute arising out of it is subject to the laws of India, including the IT Act 2000 and the Digital Personal Data Protection Act 2023 (DPDPA).
We accept cards, UPI, and net banking — all processed securely through our PCI-DSS compliant gateway, Cashfree. We never store your card number or CVV.
Yes, COD is available. For COD orders above ₹5,000, an advance payment of 10% of the order value may be required in the future due to high courier charges for forward and reverse shipments in case of order rejection. Currently, COD orders do not require any advance payment.
We store only the payment method type (e.g. card, UPI), the Cashfree transaction reference ID, and the order amount. We never store full card numbers, CVVs, or bank credentials. Payment data is retained for 8 years as required by Indian financial regulations.
Once your order is shipped, you'll receive an AWB (tracking) number. You can track your order from My Orders. Each sub-order (e.g. BMB0001_A) has its own tracking panel if your cart had multiple sellers.
Order and transaction records are retained for 8 years from the order date, as mandated by the GST Act and Indian accounting standards. After that period, they are auto-archived in anonymised form.
Shipping & Delivery
Buymeabook is fully responsible for arranging and executing all shipments. Shipping is handled exclusively through NimbusPost. Sellers pack the books; we manage the pickup and delivery.
We share your delivery name, address, phone number, and order details with NimbusPost solely to fulfil your delivery. They are contractually prohibited from using this data for any other purpose.
Shipping and AWB records are retained for 3 years from the delivery date to cover any logistics disputes, and are then deleted on schedule.
Please raise a return request immediately. Returns apply for damaged, incorrect, or counterfeit books. Contact our support team with your Order ID and photos of the damage for the fastest resolution.
Returns & Refunds
Returns are accepted for books that are damaged, incorrect, or counterfeit. The seller is liable for issues caused by their fault. Please raise your return request as soon as possible after delivery.
Refunds are processed within 5–7 business days after the returned book has been inspected and the return is approved.
In case of a return, the reverse shipment is also managed by Buymeabook. You do not need to arrange your own courier for approved returns.
Please contact our support team immediately if you need to cancel. Cancellations depend on the order's fulfilment stage. Once packed and dispatched, cancellations may not be possible.
Selling on Buymeabook
Any individual at least 18 years of age with valid books to sell. You must provide accurate registration information and legally own or have valid rights to sell the books listed. Business sellers require valid GST registration and PAN.
New, used, and collectible books may be listed. All books must be authentic and not counterfeit. Pirated books are strictly prohibited and may result in immediate account termination and legal action.
Go to the Seller Portal via the top-left burger menu on the home page.
Provide your name, email, and phone number accurately.
Complete your seller profile and await verification.
Once approved, you can start listing books immediately.
Payments are processed after deducting platform fees and applicable taxes. Settlements are processed on a weekly basis for confirmed orders. Ensure your bank details are correct and up to date in your seller profile. Payment disputes must be raised within 15 days.
Shipping reimbursement is capped at ₹70 per order. This policy is final, binding, and non-negotiable. The platform's decision on shipping reimbursements is conclusive.
Branded bags are supplied by BMB for secure closure.
Books must be packed securely to prevent transit damage.
Use bubble wrap or paper padding for fragile or large books.
Insufficient packaging may result in penalties or chargebacks.
Always pack before the scheduled pickup window to avoid cancellations.
Click the Process button on the order page in your Seller Portal.
Enter the correct weight, height, and width of the package.
Click "Get Available Couriers", select the appropriate option, and confirm.
Accounts may be suspended or terminated for policy violations, negligence, fraud, or illegal activities. Repeated violations result in permanent closure. Funds may be withheld in cases of fraud. Sellers have the right to appeal suspension decisions by contacting support.
For shipping-related issues, click the blue Support button on the right side of any order in Seller 360. For general queries, visit the Seller Support Portal or email [email protected]. Always include your Order ID or Listing ID for faster resolution. Response time is 24–48 business hours.
You retain ownership of your product images and descriptions. However, by listing on Buymeabook, you grant us the right to use seller-provided content for promotional purposes on the platform and associated marketing channels.
Privacy & Data
We collect your name, email, phone number, and hashed password for account creation. For orders, we collect delivery addresses, order details, and payment reference IDs. We also collect technical data like IP address and session tokens automatically. We never collect card numbers, CVVs, Aadhaar, or PAN numbers.
No. We do not sell, rent, or lease your personal data to any third party for marketing or advertising purposes — ever.
Active account data (name, email, phone) is retained for the duration of your account plus 3 years after your last login. If you delete your account, personal identifiers are removed within 30 days. Transaction records are retained for 8 years as required by law, in anonymised form.
No. We do not use Google Analytics, Facebook Pixel, or any third-party advertising trackers. We only use internal, privacy-respecting analytics for platform improvement.
Email [email protected] with the subject line "Privacy Request – [Your Name]". We will action verified requests within 30 days, subject to statutory retention requirements (e.g. transaction records required by the GST Act).
Yes. We operate under the IT Act 2000 and the Digital Personal Data Protection Act 2023 (DPDPA). Our Grievance Officer is Divyansh Narayanan Singh, reachable at [email protected]. Unresolved complaints can be escalated to the Data Protection Board of India once constituted.
Yes. Passwords are stored as one-way bcrypt hashes and are never logged or visible to any staff member. All data in transit is encrypted via TLS 1.2/1.3 (HTTPS enforced site-wide).
My Account
Click Sign Up and fill in your name, email, and phone number. You'll receive an OTP to verify your contact details before your account is activated.
You can request account deletion from My Account or by emailing [email protected]. There is a 30-day recovery window after which your personal profile is permanently deleted. Transaction records are retained in anonymised form as required by law.
Our platform is not directed at anyone under 18 years of age. If a minor has registered without parental consent, please contact us immediately at [email protected] and we will delete the account within 72 hours of verification.
Your wishlist and cart data are linked to your account and will be permanently deleted along with your account (within 30 days of confirmed deletion). This data cannot be recovered after the deletion window closes.
Log in and go to My Account to update your name, phone number, or delivery address. For email changes or other sensitive updates, contact our support team for verification.
